Go to awcp directory inside of temporary directory It will print the temporary directory location for the current user: Open Terminal application and run echo $TMPDIR command. Web Collaboration Client (WCC) and Avaya Web Collaboration Plugin logs If not, please indicate the files were not present when providing the logs)ġ. Change “Show Errors Only” in the pull-down menu to “Show All Logs”Īlso collect the Web Collaboration Client Logs (If files are present. Click on the “Window" button on the top menu bar.ĥ. Go through all the installation steps until successful/unsuccessful window appears. If problems with the pkg installation of the Client are being experienced, the following process can be used to gather the pkg installer logs.Ģ.
#AVAYA SCOPIA DESKTOP ZIP FILE#
zip file which was created in the previous step Select all files, Right-click on the highlighted files, then click “Compress Items”ĥ. Click the “Scopia Desktop” menu, then click “Open Log Folder” (This will open ~/Library/Logs/Scopia Desktop )Ĥ. Type “Scopia” in spotlight, then double-click on the Scopia Desktop Appģ. If icon is present, then skip steps 2 and 3, otherwise follow steps 2 and 3.Ģ. Click on the Scopia icon in the Mac icon bar at the top then select Open Log Folder. Mac: Call Logs, ScreenLink Logs, and Scopia Launcher Logsġ. In addition to providing the call logs and collaboration logs, the system event viewer logs should be provided: FAQ106960 Collect all the files with the string "log" in the filename or file extension (e.g tunnel.log.*, loader.log.*, aac_jre_plugin.log) from both directories Open C:\Users\\AppData\LocalLow\Avaya\AWCPĤ. If not, please indicate the files were not present when providing the logs)Ģ.
#AVAYA SCOPIA DESKTOP FULL#
Follow steps 2 and 3 from the Call Logs instructions above to zip and send the full contents of the C:\Users\\AppData\Local\Radvision\Installer\Logs directory.Ĭollect the Web Collaboration Client Log (If files are present. The Scopia Launcher logs are located in the C:\Users\\AppData\Local\Radvision\Installer\Logs directory. S elect all files, Right-click on the highlighted files, then click “Send to -> Compressed (zipped) folder”ģ. Right-click on the client in the system tray, then click “Open Log Folder”Ģ. Mac: Collecting Client Logs on a Mac - Call Logs, ScreenLink Logs, and Scopia Launcher Logs - Installer Logs - Web Collaboration Client Logsġ. PC: Collecting Client Logs on a PC - Call Logs, and ScreenLink Logs - Installer and Scopia Launcher Logs - Web Collaboration Client Logs - System Event Viewer Logs
display name of the participant(s) for whom the issue reproduced General info to provide with logs collected:Ĭ.
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